Contact a Customer Service Representative at firstname.lastname@example.org to explain why you want to return your product. They’ll give you a Return Authorization (RA) number to write on your Return Form. Please use the original purchase invoice as a return form, and just write the R/A number in the middle of the page, making sure that it is highly visible . Your Return Shipment must be shipped within 30 days of the day your order shipped (the “Ship Date” on your invoice). Properly completed returns are eligible for prepaid shipping; your Customer Service Representative will give you instructions for obtaining a mailing label. What items are eligible for return? Shipping charges are not refundable.
If the original packaging and seal is still intact, you may return the product to us within 30 days from purchase for merchandise credit less a 15% restocking fee. Shipping charges are not refundable. Due to health and safety concerns we are unable to accept any return of opened items. There can be no exceptions. International Customers are responsible for Duty Taxes and Shipping Charges if an order is refused.
Items that are returned after 30 days or not in accordance with the above will not be credited or returned.
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